A Port Out event at any time is undesirable for the losing carrier, but a port out is especially frustrating when they occur unexpectedly or unauthorized. At TeamUpTelecom we do our best to provide our reseller port out notifications as soon as possible via a ticket in the Ports queue. The ticket will include a list of the TNs and the scheduled port out date if provided. Reference chart below for details.
Port Out Notification and Prevention Chart | ||||
TeamUpTelecom Primary Carriers | Email Notification Provided by Carrier | Preventive Tactics Available | Action to initiate Port Out prevention | |
Personal ID Number (PIN) | Primary Interexchange Carrier (PIC) Freeze | |||
PaeTec (Starnet/Windstream) | No | No | Yes | Request PIC via TeamUpTelecom Support |
Inteliquent/Onvoy | Yes | Yes** | No | Request PIN via TeamUpTelecom Support |
Bandwidth* | No | Yes** | No | Set by reseller within Manage DID Portal |
Iristel | Yes | No | No | Respond to emailed port out notice |
Flowroute | Yes | No | No | Respond to emailed port out notice |
Toll-Free AUC-72 Resporg ID | Yes | No | No | Respond to emailed port out notice |
Please note, within the Manage DID portal, you can sort your TNs by carrier assignment under the ‘Manage Inventory’ menu for prevention management filtering. | ||||
*Bandwidth - Bandwidth doesn’t send email notifications for port outs if a PIN is not present or assigned to a TN. We have setup Bandwidth’s API to trigger an Authorized or Declined status notification to TeamUpTelecom for a TN with a PIN assigned.
**PIN assignment can only be assigned to On-net TNs, this applies to Bandwidth and Inteliquent.
If you receive a Port Out notice...
It's critical the reseller contacts their end-user ASAP to confirm if the port out was authorized. Most unauthorized port outs are automated in nature and derive from a typo error. Our carrier account managers can stop an automated error if they have enough time to communicate with the losing carriers port team.
Resellers can expect to receive a ports ticket with the following message based on the type of status notification:
Authorized Port Out
Subject Line: [Reseller ID] | Approved Port Out Notification
Body: List of TN(s) approved for port out:
Please note we do not know when the port out event will occur. We will update you via our ticketing system once our carrier informs us the port out has been completed. Thank you.
Declined Port Out
Subject Line: [Reseller ID] | Declined Port Out Notification
Body: The following TN(s) were declined for port out:
You may want to further investigate this request with your end customer.
‘How to’ manage a PIN for a ‘SINGLE’ Bandwidth TN
Within your Manage DID portal
- Go to Manage Inventory
- Set the ‘All Carriers’ filter to ‘Bandwidth’ (This will display only Bandwidth TNs)
- Identify the single TN and select the ‘Lock’ Icon associated under ‘Actions’ for the TN
- To add a PIN, enter a four-digit number in the ‘Port Out Pin’ value field and click ‘Save’
To delete your PIN, erase the contents of the ‘Port Out Pin’ value field and click ‘Save’
‘How to’ add a PIN to ALL of your Bandwidth TNs (Bulk PIN update)
Within your Manage DID portal
- Go to Manage Inventory
- Set the ‘All Carriers’ filter to ‘Bandwidth’ (This will display only Bandwidth TNs)
- Click the selection box in the top left corner of the table to select all Bandwidth TNs
- From the ‘Select Bulk Action’ menu choose ‘Configure Port Out PIN’
- To add a PIN, enter a four-digit number in the ‘Port Out Pin’ value field and click ‘Save’
To delete your PIN, erase the contents of the ‘Port Out Pin’ value field and click ‘Save’