Support

User Guide 24

• Working with Voicemail
• Block Number
• Call Forward Extension
• How to Navigate to and use Reporting feature
• Security error when logging into the Phone System portal

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Call Center 6

• Audio Monitoring (Listen, Whisper, and Barge)
• Call Queue Wait Timer and Show Callers Detail
• Queue Analytics (Wallboard)
• How to configure Call Center Report Emails
• Contact Center Agent Announcements

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Getting Started 4

• Yealink Quick Start Guide
• Phone Quick Start Guide (DECT)
• New Client Info
• Call Route Request Form

FAQs 6

• Phone Outage - Follow These Instructions
• Port Outs - Notifications and Prevention Tactics
• How do I handle calls from suspected spoofed DIDs?
• Why is my number showing as SPAM?
• FAQS Regarding Voicemail "VM"

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PBX Portal 1

• Portal Basic User Access

Web Portal Access 14

• PBX Portal Login
• PBX Quick Guide to Common Tasks
• PBX Quick Guide: Accessing the Admin Web Portal
• PBX Quick Guide: Working with Active Calls
• PBX Quick Guide: Working with Users

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Shipping FAQs 0

Privacy policy 0

Opt-out policy 0

Mobile ReachUC Application 27

• Mobile Web App Login
• ReachUC app Setup
• Checking Voicemail on Reach UC
• ReachUC Android and IOS Application
• Turn Off Call Notification ReachUC Mobile App

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Desktop Application FAQ 13

• ReachUC Desktop Application User Guide(Native SIP)
• ReachUC Windows and MacOS Application Downloads
• ReachUC for Outlook (Desktop)
• Make A Call
• Send An SMS Message

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Getting Started on Connect UC 6

• Installing UC Desktop App using PWA (Progressive Web App)
• Get to Know ConnectUC
• Known Issues and FAQs
• Use one-click calling with ConnectUC
• Pop-ups and Notifications

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Connect UC 9

• Report an Issue
• Calling
• Voicemail
• Parking
• Chat and Meetings

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