Accessing the Admin Web Portal




Topics:


All administrator tasks are performed from the admin portal. The admin portal is a web-based application that runs on any device (mobile phone, tablet, or PC) running a browser.

You access the admin portal using the user portal login. After logging in to the user portal, users with admin permission can access the admin portal.

• Logging in to the Web Portal (page )

• Understanding the Admin Portal Interface (page )


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Logging in to the Web Portal

To log in to the web portal:

  1. Launch a web browser.
  2. In the browser address bar, type the supplied portal Uniform Resource Locator (URL) and press the Enter key. The Login page appears.

  1. At the Login page, enter the login name ext@ customerdomain, where customerdomain . com typically is the same as your email address domain. Then enter your password. For security, each typed password character is masked by a dot ( ● ).  
  2. Click Log In.
  3. At the top-right of the page, click the Manage Organization link.

Note: If the Manage Organization link does not appear, you do not have Office Manager permissions.


Understanding the Admin Portal Interface

The top of the admin portal interface contains a menu bar with icons for navigating through the portal (see Table ‎1). When you click an icon, the page associated with the icon appears on the dashboard. Some pages have tabs for accessing configuration settings.

  

Table ‎1. Admin Menu Icons

Menu Icon

Description

See Chapter

Shows active call information such as graphs and statistics.

‎ 3

Shows users configured in the system and allows you to add, edit, and import users.

‎ 4

Shows conferences configured in the system, and allows you to edit, delete, join a conference, and view conference statistics.

‎ 5

Shows auto attendant s configured in the system, and allows you to add, edit, and delete auto attendants.

‎ 6

Shows call queue s configured in the system, and allows you to add, edit, and delete call queues, add Music On Hold files to call queues, and configure agents associated with call queues.

‎ 7

Shows all time frames configured in the system, and allows you to add, edit, and delete time frames and view time frame start and end times.

‎ 8

Shows all files that are part of the Music On Hold feature, and allows you to add, edit, and delete Music on Hold files, change the order in which files are played, and randomize the playing of the files.

‎ 9

Allows you to manage the phone numbers and phone hardware in the system.

‎ 10

Allows you to review, filter, and export call logs for greater analysis.

‎ 11