ConnectUC Users can manage and view their User Settings and Preferences by clicking their user icon found at the top-left-hand corner. 

From the User Settings and Preferences menu, users can set their status and notification preferences, manage profile and contact information, manage audio/video device settings, manage blocked numbers, call settings, and notification settings. Additionally, users may Sign Out of ConnectUC, go directly to their PBX Portal via the ‘PBX Portal’ button, and they may select ‘Report an Issue’ from the left-side menu.

For more information on the Report an Issue feature, please visit our Report an Issue article. 

User Status, Do Not Disturb, and Notification Settings

ConnectUC users can change their status by clicking the ‘Update your Status’ section. Once selected, the user can choose an Emoji icon and the accompanying status message. Once the status message is saved, it will display for other users until the status is cleared.

Note: To clear your user status, click the grey “X” button to the right of the status message (Pictured above). 

Once a status has been created, it can be conveniently selected from a list of recently used statuses.

ConnectUC users may also manage their Do Not Disturb and notification settings via the toggle switches seen below.

  • If ‘Do Not Disturb’ is enabled, calls made to the PBX user are sent to voicemail, and notifications are disabled.
  • If ‘Disable Calls’ is enabled, incoming calls are disabled on the user’s currently associated device, but calls will still ring on other devices.
  • If ‘Disable Notifications’ is enabled, all notifications are disabled, though calls will still ring.

User Preferences

ConnectUC’s User Preferences allow users to manage their user profile, audio device settings, video device settings, blocked numbers, Calling and dialing rules, and Notification settings.

Profile

The Profile section allows users to manage and edit their user information, including name, email, phone number(s), address, and user image. Users may also set their time format and timezone preferences. Lastly, users can change their sign-in password under ‘Account Settings’.


Audio Device Settings

The Audio section allows users to manage and test their audio devices. The “Test Sound” option should be used to make sure the device’s audio input or output is working properly, and users may increase or decrease the notification/ringer volume via the volume sliders.

If a device is not already recognized, be sure to click the ‘Rescan Devices’ button at the top-right-hand corner of the screen. Once a device is recognized, users may switch between devices at any time from this menu.


Video Device Settings

The Video section allows users to manage and test their video-capable devices. When entering the Video section, any connected cameras will be tested and display video if configured properly.

  • If ‘Mirror Local Video’ is enabled, the currently captured video source will be “flipped” horizontally, meaning it will appear as if looking into a mirror rather than a camera. 
  • If ‘Blur my background during calls’ is enabled, all background elements will be blurred from the video source, and only figures/objects close to the camera will be in focus. 
  • If ‘Camera on when entering a meeting’ is enabled, the camera will automatically be enabled each time the user enters a meeting. 

If a video-capable device is not already recognized, be sure to click the ‘Rescan Devices’ button at the top-right-hand corner of the screen. Once a camera is recognized, users may switch between devices at any time from this menu.


Blocked Numbers

The Blocked Numbers section allows users to manage their Allowed Numbers and Blocked Numbers.

  • If ‘Block anonymous or unknown numbers’ is enabled, any anonymous or unknown numbers will automatically be blocked if they attempt to call the user.


Calling Settings

The Calling section allows users to manage their call settings, such as Inbound Dialing rules.  

  • If ‘Disable Contact Matching’ is enabled, there will be no contact lookup performed for inbound calls, and they will instead display the name that was included with the call invitation.


Notification Settings

The Notification section allows users to customize their notification settings, including the ability to enable/disable notification sounds, enable/disable minimized notifications, and the ability to set custom tones/sounds for individual notification types.

The following Notification types can be managed individually from this menu: 

  • Incoming Call 
  • Incoming Second Call 
  • Missed Call 
  • Group Chat Meeting Started 
  • Someone Joins a Group Chat Meeting 
  • Incoming Voicemail 
  • SMS 
  • Chat 
  • Incoming Fax