When a call is received from a phone number, a lookup is done through the national carrier database to retrieve and display the associated CallerID.
It is important to note that displaying CallerID is the responsibility of the receiving phone company. For example, if you call a TeamUp Telecom DID, it is the responsibility of TeamUp Telecom to accurately display the correct record.
Similarly, if you call a Verizon number, it would be Verizon's responsibility to display the correct information. It is a common practice among phone companies to cache CallerID information. This means you may have differing results calling different destinations. The only way to correct a record you believe is incorrect is to open a ticket with the company receiving the call. TeamUp Telecom offers both Inbound and Outbound CNAM options. This article contains information regarding TeamUp Telecom’s CNAM Storage service. CNAM Storage involves registering a customer’s name and number within a national carrier database to aid in displaying the caller’s name on outbound calls.
When a call is received from a phone number, a lookup is done through the national carrier database to retrieve and display the associated CallerID.
It is important to note that displaying CallerID is the responsibility of the receiving phone company. For example, if you call a TeamUp Telecom DID, it is the responsibility of TeamUp Telecom to accurately display the correct record. Similarly, if you call a Verizon number, it would be Verizon's responsibility to display the correct information. It is a common practice among phone companies to cache CallerID information. This means you may have differing results calling different destinations. The only way to correct a record you believe is incorrect is to open a ticket with the company receiving the call.