Call Center
Concept By utilizing the new features of 'Join Call'/'Whisper'/'Listen Only', Call Center Supervisors are able to monitor and mana...
Thu, Mar 3, 2022 at 11:05 AM
The Call Center Wait Timer found under the 'Call Center' tab displays the total wait time for a particular call queue, as seen below. The wait t...
Thu, Mar 3, 2022 at 11:08 AM
What is Queue Analytics? Queue Analytics (referred to as Wallboard) allows you to manage, share, and customize Queue/Agent statistics dashboards in one co...
Thu, Mar 3, 2022 at 11:08 AM
Call Center Email Reports can be set up from a Call Center Supervisor login. Procedure Log into the Portal with a scope of Call Center Supervisor and na...
Thu, Mar 3, 2022 at 11:10 AM
Concept Rules Example Configure the Feature in the PBX Portal Configure Announce to Agent Message Configure a Queue Agent’s Request Confirmation A...
Thu, Mar 3, 2022 at 11:10 AM
Overview Rules Home Screen Call Center Reports Queue Statistics Agent Statistics Agent Availability DNIS Statistics Abandoned Calls Overvi...
Thu, Mar 3, 2022 at 11:07 AM