Most Frequently Asked Questions:
1. How to access my Voicemail?
Have you already created an account? or Requested for your E-mail as the recipient of your Voicemail?
If your answer is "NO"? Please do provide your E-mail, So that we can send you a welcome E-mail for you to change your PIN or set it up to receive Voicemail.
Inform TeamUpTelecom Support to set up your E-mail/Create a Ticket.
Link posted below:
Note: After Receiving Welcome E-mail Change your PIN,Please do remember your username and password, It will be used for Login.
You can access VM by E-mail, Portal, SIP-Phone/Physical Phone, Softphone "Native Mobile Application or Desktop Application".
- By E-mail: You can check your E-mail if you have already registered your E-mail as the recipient of VM.
- By Portal: You can check the guide regarding the portal, Link below:
"https://support.teamuptelecom.com/support/solutions/articles/60000710789-portal-basic-user-access".
- By SIP-Phone/Physical Phone: Guide is listed on this article: "https://support.teamuptelecom.com/support/solutions/articles/60000698889-working-with-voicemail".
- By Softphone: You need to download the application first, Link is posted below:
Once installed, It's the same procedure with the SIP-Phone/Physical Phone. Since basically it's your phone but just accessed remotely/ through the cloud.
2. Setting up a Portal account to access VM?
Basically you can check the guide, Link below:
3. How to access my Voicemail Remotely?
Basically you just need to have either a browser or a Softphone and E-mail.
- Through a browser. You can login through the portal and access the VM.
"https://portal.teamuptelecom.com/portal/"
- Through a Softphone. You can follow the guide on how to access the VM using By SIP-Phone.
- Through E-mail. If you have any means to access your E-mail, You can receive it when you already set it up as a recipient of your VM. If not, You can create a ticket to TeamUpTelecom Support to assist you regarding your problem.