User Guide

Basic functions for All devices.

Working with Voicemail
Accessing Voicemail The Default Voicemail numbers are: 5000 Internal from any extension on the PBX (User will be prompted for their extension number an...
Mon, May 24, 2021 at 9:16 AM
Block Number
Log into the portal with Office Manager Extension https://portal.teamuptelecom.com/portal/ U: ext@Domain (where ext is your extension number and Domain i...
Thu, Sep 9, 2021 at 8:50 AM
Call Forward Extension
Call Forwarding Extension instructions Portal Method To Forward Always         1. Go to https://portal.teamuptelecom.com/portal/ U: extnum@Domain...
Thu, Jul 1, 2021 at 10:11 AM
How to Navigate to and use Reporting feature
First you are going to navigate to https://portal.teamuptelecom.com/portal/ . You will login as xxx@domainVVD (where xxx is your ext number) as the username...
Thu, Jul 1, 2021 at 10:12 AM
Security error when logging into the Phone System portal
If you are seeing "connection not private" when trying to access https://portal.teamuptelecom.com/portal/, click on advanced and then click "...
Thu, Jul 1, 2021 at 10:12 AM
Bring your deskphone home
You will need a power supply, POE switch or POE injector for the phone You will need an ethernet connection and ethernet cable (or wi-fi if you have a Yea...
Thu, Jul 1, 2021 at 10:12 AM
Set Holiday Hours
To set Holiday hours     1. Log into the portal Go to https://portal.teamuptelecom.com/portal/ U: extnum@Domain P: portal password     2. Click o...
Thu, Jul 1, 2021 at 10:12 AM
Dialing International
(Verify the extension is enabled for international dialing) Dial on-hook (no dial tone). Just dial the number without pressing speaker button or liftin...
Thu, Jul 1, 2021 at 10:13 AM
How to register / reset Fax Enabled Device
Ensure the device is connected to the internet and has a phone cord going to the fax machine The fax number must be added to the device Reset the Fax Ena...
Thu, Jul 1, 2021 at 10:13 AM
Update Buttons on phone
1. Log into the Team Up Telecom System portal Go to https://portal.teamuptelecom.com/portal/ Username is ext@Domain Password (if you do not have this, I...
Thu, Jul 1, 2021 at 10:13 AM